Best communication by Zoom
Updated June 24, 2025

Best communication by Zoom

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

It helps us connect virtually with people working from different locations across the world.

Pros

  • Online meetings
  • Sharing work
  • Collaborating online using whiteboard

Cons

  • Difficult to work with slow internet
  • Should increase free usage time to 60 mins
  • Increase the possibility of integration with other microsoft tools
  • Increases agility
  • Improved communication
  • Reduced cost of online communication
It helps me record the most important discussions during a workshop or meetings to create minutes of the discussions.
Zoom is cheaper and easy to use than other tools.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Its well suited for meetings due to its easy interface but less suitable for collaboration activities or workshops.

Zoom Workplace Feature Ratings

5.3
Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
6
5.4
Answering rules
8
Call recording
8
Call park
4
Call screening
4
Message alerts
5
Business SMS/External Messaging
4
Voicemail Transcription
5
8.0
Mobile app for iOS
8
Mobile app for Android
8
8.5
High quality audio
8
High quality video
9
9.0
Calendar integration
10
Meeting initiation
9
Record meetings / events
8
9.0
Desktop sharing
9
5.0
Live chat
5
4.5
User authentication
5
Participant roles & permissions
4
5.8
Centralized communications management
5
Team messaging
5
Team document sharing
5
Call and meeting analytics
8

Using Zoom Workplace

100 - Marketing
Product Management
Product Development
Technical Services
2 - Basic IT skills
  • Customer Webinars
  • Customer Workshop
  • Internal Meetings
  • Experts conversation
  • Proctored Interviews and Selection Test
  • Internal daily standup meetings
  • Customer meetings
  • Development trainings
  • Business Review

Evaluating Zoom Workplace and Competitors

Yes - Webex
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Select on the basis of ease of usage

Zoom Workplace Support

We do not need much support
ProsCons
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Escalation required
Need to explain problems multiple times
Slow Initial Response
We did not because we have inhouse IT team
We had a problem of people not able to connect through zoom website. Zoom team helped us with the solution.

Using Zoom Workplace

Its easy to use
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Meetings
  • Sharing screen
  • Sharing videos and audio
  • Sharing computer audio
  • Workshops with collaboration tool
  • Customer campaigns
Yes - Yes it works smooth

Comments

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