Wrike is all right For the right user
June 20, 2025

Wrike is all right For the right user

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

At our small marketing agency, Wrike is intended to be the solution for managing all our incoming and outgoing work. Its purpose is to act as a single source of truth for everything related to our projects. We use it for critical functions like project planning, resource planning and forecasting, workload management, and time tracking. The goal is to enable our subject matter experts to deliver their work according to clear task information, manage files efficiently, and facilitate reviews and approvals. For project managers, Wrike aims to help them stay on top of their efforts and report effectively to leadership. Ultimately, it's meant to allow leadership to review progress at a glance.

Pros

  • Keeps all our work highly organized, making it easy to find what we need.
  • Automation rules are helpful for moving tasks and projects forward without manual intervention.
  • Wrike houses a powerful search feature.

Cons

  • Time tracking: This is the most infuriating. There's a lot of nuance and post submission work that needs to happen (think mass editing, correcting, etc) and in my opinion, their capability here falls very short. The capability is very basic, not much more complex than Excel. If time tracking is very important to your business, Wrike is not your answer.
  • Steep learning curve: I wish Wrike were a little more forthcoming about this. We're a very small agency and this is too much product for us; there's so much dedicated to custom/complex reporting capabilities (not a surprise since it's part of their enterprise packages) at the expense of very basic features. In my opinion, the custom reporting is not for the everyday user, which defeats the purpose.
  • Speed/Performance: In my experience, this thing is a behemoth, and as such, there's lag between view switching, takes time to load big projects, and bugs are not uncommon.
  • Views: There's so much nesting going on that when you finally get into a task, you're left with a one-inch tall window to scroll through information. It's really clunky.
  • Integrations: I find Wrike to be very behind in the number of integrations... BugHerd? Fireflies?
  • It's led to a mistrust of the PM discipline as a whole when leaders find it difficult to see projects at a glance or "stop-in" to see how projects are going; further compounded by.
  • Its facilitated client reviews/record keeping, increasing trust
I currently use them - they're pretty basic, but helpful nonetheless. I feel it still requires babysitting, however. It'd be great if they offered more robust "recipes" or functionality as this hasn't been updated in over 2 years.
I gave it a low rating because of its steep learning curve. "Easily" is misleading; not that that's a bad thing, necessarily, but it's misleading in this context because smaller agencies like us, who really need something simple and nimble, sets us up for failure; in my opinion, it requires expert-level knowledge on part of the PMs to make up for the SMEs not being able to understand it at an expert level.
I'm in the process of evaluating ClickUp, and so far, it seems far more robust in the areas that matter (integrations, automation, speed, ease of use) where it could apply to small and medium orgs. I have another call with ClickUp and if their pricing holds, we may end up switching.

Do you think Wrike delivers good value for the price?

No

Are you happy with Wrike's feature set?

No

Did Wrike live up to sales and marketing promises?

No

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

No

If your agency typically engages in large-scale, complex, multi-phase, detailed efforts, Wrike is for you. If you need a nimble, easy-to-use and get started tool, Wrike isn't it.

Wrike Feature Ratings

Task Management
5
Resource Management
4
Gantt Charts
7
Scheduling
3
Workflow Automation
3
Team Collaboration
3
Support for Agile Methodology
2
Support for Waterfall Methodology
7
Document Management
1
Email integration
3
Mobile Access
6
Timesheet Tracking
1
Budget and Expense Management
7
Project & financial reporting
6
Integration with accounting software
2

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